Support
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Fitz Solutions Inc. strives to provide the highest level of technical support for our customers. Our goal is to handle each and every support request with respect, quickly resolve any difficulty you may be having. Self-help solutions, including our support web site and in-program help or user guide, are usually the best and quickest way to resolve support questions. Over 90% of our support questions can be answered via our self-help solutions. To access the support options from within the software, click the Help menu on the toolbar or press the F1 key on your keyboard at any time. If you are unable to obtain your answer via self help, feel free to contact us. While we are always glad to speak with our customers, please consider E-mail or our online support case submission system at quickestimator.com.

These method allows a more thorough answer and provides you with a written reference of the question. We strive to answer E-mails or online support requests within one business day, and many times within a few hours. Support is available free for 30-days from the date of purchase. After 30-days there will be a charge of $30 US per incident. An incident is not limited to one email or phone call. Fitz Solutions Inc. reserves the right to change it's support policy and charges without notice at any time.

do-it Tips Before Contacting Support

·Have you ensured other programs are not open and tried rebooting? Sometimes unusual problems may occur due to a lack of enough free memory available, regardless of hard drive space or RAM.  
·Ensure you backup your data file often. The process is accessible by clicking the File menu then Backup Data File or when closing the program. You should back it up on to removable media in case something happens to your computers hard drive. Fitz Solutions Inc. cannot help you recover lost data in the event of a hard drive failure.  
·Ensure you have downloaded the most recent update from the Quick Estimator™ 2005 website.  
·If you contact us and your question is already answered in our self-help resources, we will simply point you to the relevant section. This is not meant to be awkward, but we try to keep our costs down to allow us to produce this high quality software at a good value.  
·Please do not try to prioritize your problem or question over others. Support questions are resolved on a first come, first serve basis and all are treated as important.  

do-it What To Provide When Contacting Support

·Please provide your name, and or the company name in which the software was purchased.  
·Please ensure you have the program version, accessible by clicking the Help menu then About Quick Estimator™ 2005.  
·Record program messages in detail and exact wording, including steps to reproduce your problem. Saying "it crashed" or "it gave me an error" does not provide enough information and will only increase the time to resolve the problem.  
·Please provide steps to reproduce your problem or question including report names or specific area of the software.  

do-it E-Mail Support Tips

·Ensure you have included your full name in the E-mail.  
·If you are replying to e-mail, include the text from any previous E-mail related to the same incident.  
·If your E-mail address changes, please notify us so we may continue notifying you of available updates.  

do-it Phone Support Tips

·Have your notes ready, including any messages, problem, and steps to reproduce the problem. Also, ensure you are in front of your computer.  
·Please listen carefully and be patient. You may be asked to try several basic steps as the support representative narrows down the possibilities. Regardless of computer knowledge, please follow the exact directions provided.  
·We are unable to "walk you through" performing tasks already documented in the self-help support.  

do-it A Few Things To Remember

·We reserve the right to withdraw support from specific customers at our discretion, for reasons including but not limited to excessive demands, nuisance or spurious requests, etc.  
·Though we are often quick in responding to support incidents, we do not guarantee a response, bug fix, or feature enhancement within a certain timeframe.  
·Technical support is only available for Fitz Solutions Inc. products and is not provided for products not developed by Fitz Solutions Inc. For assistance, please contact the product manufacturer. This includes: Windows, networking, spreadsheets, word processors, E-mail, web browsers, and printers.  
·We are unable to support basic computer operations such as copying and moving of files, downloading from the web, and E-mailing file attachments. Please refer to your computer manual for assistance.  
·All support incidents are recorded, including date, time of day, support representative, and nature of incident. This is for future reference and enables us to provide better support.  

If you have any questions about this support statement, you can contact: support@fitzsolutions.com